Frequently asked questions

Closes 1 Oct 2019

Opened 15 May 2019

Overview

Background

Why can’t the original temporary bus routes be used?

The changes introduced immediately after the bridge unexpectedly closed were not very efficient. For example the 72 had to be shortened at its northern end as we did not have enough buses and drivers to run the full length via Chiswick Bridge.  We forecast that people would continue to want to directly access the tube at the nearest point which is Putney Bridge, so we have re-focused the network in that direction with the diverted 209 and extra buses on the 265. 

However, we are continuing to monitor and review the situation as there have been requests for a restored direct link from the southern end of Hammersmith Bridge via the previous 209 routeing to Mortlake Avondale Road for people who want to walk across the bridge from Hammersmith Tube station.

Consultation

Why was there no consultation?

We introduced the changes as soon as possible on Saturday 18 May in order to improve links for customers affected by the bridge’s unplanned closure. However, we recognise the value of public feedback in shaping our plans, and are therefore inviting comments, which customers can submit by emailing yoursay@tfl.gov.uk. We will take this feedback into account before deciding whether to make any further changes later in the year.

The website shows the consultation will end on 1 October 2019. What will happen after this date?

We will continuously review the bus routes affected by the closure of Hammersmith Bridge and make alterations as necessary. After 1 October, we will continue to listen to your feedback. 

What will happen if I contact TfL?

If you would like to let us know your views on these changes then please contact us at yoursay@tfl.gov.uk. These will be listened to and will be used to help us review the changes.

If you would like to contact TfL with enquiries or complaints about these affected routes then please contact us by using our web form or calling us on 0343 222 1234.  

Will there be maps of the routes?

Maps for each affected route are now available on our website. We are currently producing a map which shows all the routes in the area.

The maps and signage is incorrect at the bus stops – will they be corrected?

We apologise that some maps and signage has been incorrect at bus stops. We are in the process of correcting this.

Travel apps appear to be providing incorrect information – will this be fixed?

We apologise that Journey Planner has provided incorrect information for some services. We are in the process of correcting this.

If I change buses, will I be charged?

Thanks to the Hopper fare, if you make a journey using pay as you go (contactless or Oyster) on a bus or tram, and you can make unlimited bus and tram journeys for free within one hour of first touching in. More information on the Hopper fare can be found here.

Bus services

The new routes reduce the service provided in Barnes and Mortlake – can this be improved?

The overall number of buses is the area is about the same as before but do serve different locations.  We are continuing to monitor the capacity provided; for example we introduced extra journeys on the 33 on Monday 3 June (see below).

  • Route 72

The removal of bus 72 south of Hammersmith has reduced accessibility to Roehampton University. Can this be improved in the future?  

Customers can reach Roehampton from Hammersmith by using the 220 and 265.  Route 220 parallels the 72 between East Acton and Hammersmith and then runs south via Putney Bridge.  Customers can change at Putney Bridge to route 265, which then runs via Roehampton Lane serving the University. 

However, we are reviewing the situation as there have been requests for a restored direct link between the southern end of Hammersmith Bridge and Roehampton Lane. 

The removal of bus 72 south of Hammersmith has reduced accessibility to Queen Mary Hospital. Can this be improved in the future?

Customers can reach Roehampton from Hammersmith by using the 220 and 265.  Route 220 parallels the 72 between East Acton and Hammersmith and then runs south via Putney Bridge.  Customers can change at Putney Bridge to route 265, which then runs via Roehampton Lane serving the University. 

However, we are reviewing the situation as there have been requests for a restored direct link between the southern end of Hammersmith Bridge and Roehampton Lane. 

  • Route 33

Can the frequency of Route 33 be increased?

We introduced extra journeys on the 33 on Monday 3 June to give 10 buses an hour during the peak periods. We are continuing to monitor the situation. 

  • Route 533

Can the frequency of Route 533 be increased?

We will look at the frequency of the route but currently have no plans to increase the frequency.

Is Route 533 Hail and Ride?

Route 533 is not Hail and Ride.

Can TfL review the timetables for 533 and 419 so they are staggered?

We will look into staggering the timetables, but it may vary by direction

  • Route 209

The stops on route 209 are quite far apart, can extra stops be added?

We are looking at additional stops on Barnes High Street, but this depends on approvals by the London Borough of Richmond upon Thames

Could the 209 be extended to serve Kew Retail Park?

We do not consider that there would be sufficient demand to justify an extension of the 209 to Kew Retail Park. It is already served by existing route R68 and customers can use the 419 from the Barnes area and change in the Chalker’s Corner area. 

Could the 209 bus serve south of the river to Hammersmith Bridge?

We are continuing to monitor and review the situation as there have been requests for a restored direct link from the southern end of Hammersmith Bridge via the previous 209 routeing to Mortlake Avondale Road for people who want to walk across the bridge from Hammersmith Tube Station.

Can extra serves be provided to reduce crowding?

Our data does not indicate that route 209 is overcrowded. We introduced extra journeys on the 33 on Monday 3 June to give 10 buses an hour during the peak periods. We are continuing to monitor the situation. 

  • Route 22

Could route 22 be extended to Barnes?

We are not currently considering extending the route 22 to Barnes. It would extend an already long route which impact route reliability and be expensive compared to the benefits. The current diversion of the 209 gives a high frequency link between Barnes and Putney Bridge where passengers can change to the 22.

Other questions

Have you reviewed the impact of pollution as a result of these new bus changes?

We are working as fast as possible to reduce tailpipe emissions from the entire bus fleet by introducing new ultra-low emission buses and retrofitting mid-life buses with improved exhaust systems to Euro VI emissions. Currently, over 7,300 buses meet Euro VI emissions or better, including 155 electric buses, and in 2020, the entire bus fleet will meet Euro VI emissions or better.

Areas

  • Ealing
  • Hammersmith & Fulham
  • Hounslow
  • Richmond upon Thames
  • Wandsworth

Audiences

  • Anyone from any background

Interests

  • Bus route 209
  • Bus route 265
  • Bus route 33
  • Bus route 419
  • Bus route 485
  • Bus route 609
  • Bus route 72
  • Buses
  • Bridges