Croydon Town Centre Bus Changes

Closed 13 Jan 2019

Opened 21 Nov 2018

Results updated 22 Jul 2019

We recently consulted on bus changes in Croydon, the public consultation was open between 21 November 2018 and 13 January 2019. 

We proposed changes to 11 bus routes serving Croydon town centre. These changes aim to make the bus network simpler and more efficient, and would make sure our resources are invested in the locations where passenger demand is highest. These changes are also in response to the ongoing construction and other changes to Croydon town centre and would help to maintain the reliability of bus services.  

We have completed our analysis of the consultation replies and have modified the proposals to take in to account the feedback we have received from members of the public and stakeholders.  

We propose to:

  • Divert routes 50 and 197 to stand at Fairfield Halls
  • Divert route 433 to stand in mid-Croydon at either Katherine Street or St. Georges Walk
  • Retain route N250 serving East Croydon, Dingwall Road all evenings
  • Changes to routes 109, 250, 264, 405 and 412 will progress as we originally proposed in the consultation
    • Curtail route 197 to Fairfield Halls
    • Curtail routes 250 (day route) and 264 (day and night services) to West Croydon Bus Station
    • Curtail routes 405 and 412 at Katherine Street
    • Route 109 will stand at Fell Road. There would be no change to first or last stops, live or dead mileage

These changes would be introduced in November 2019.

Following the bus network review, we will also be re-investing resources in the area to better match capacity to demand. We will be increasing the frequency on routes 60, 127, 130, 154, 249, 289, 314 and 466. These changes will take place around the same time.
As a result of feedback received from the consultation and further work undertaken by us, we will now not be making changes to routes 75, 154 and 403.
Our consultation report and response to issues raised can be found below.

Croydon Town Centre Bus Changes consultation report (PDF 1.92MB) 
The table below provides a reference as to what we consulted on and what we propose now.

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Croydon Town Centre Bus Changes Summary Table (PDF 34KB)


We are proposing changes to 11 bus routes serving Croydon town centre. These proposed changes would help to make the bus network simpler and more efficient, and would ensure our resources are invested in the locations where passenger demand is highest. These changes are also in response to the ongoing changes to Croydon town centre and would help to maintain the reliability of bus services.

These proposals are subject to a public consultation and we are keen to hear your thoughts on how these changes could impact on you. 

The closing date for comments is Sunday 13 January 2019.

What is proposed?

The details of our proposed changes to routes 50, 75, 109, 154, 197, 250, 264, 403, 405, 412 and 433 are set out below:

  • It is proposed to terminate routes 50, 75, 250 and 264 at West Croydon Bus Station
  • It is proposed to terminate routes 154, 403, 405 and 412 in the Mid Croydon area (Katharine Street and St George’s Walk)
  • It is proposed to terminate routes 197 and 433 at Fairfield Halls
  • Route 109 would stand at Fell Road. There would be no change to its first or last stop
  • At night, 24-hour routes 250 and 264 would terminate at West Croydon Bus Station

Customers who would need to interchange to reach their destination as a result of these changes could do so within one hour without additional charge using the Hopper fare.

Maps showing proposed changes to routes

Your browser does not support inline PDF viewing.Please download the PDF.

Further details of proposed changes to individual routes can be found in the maps below.

All routes (PDF 103KB)

Route 50 (PDF 134KB)

Route 75 (PDF 132KB)

Route 109 (PDF 134KB)

Route 154 (PDF 135KB)

Route 197 (PDF 131KB)

Route 250 (PDF 134KB)

Route 264 (PDF 139KB)

Route 403 (PDF 135KB)

Route 405 (PDF 134KB)

Route 412 (PDF 134KB)

Route 433 (PDF 135KB)

Why are we proposing this?

The way people travel around London is constantly changing. We need to have a public transport system that adapts to varying demand, while supporting economic growth and allowing Londoners to live, work and enjoy life in the Capital.

Buses play a unique role in the life of London. They are the most accessible form of public transport and they provide the widest and densest network of travel options for distances that are too long to walk or cycle. Good reliable bus services are fundamental to how our customers move around the city.

The bus network is crucial to London’s continued economic and social development, and will be vital in meeting the Mayor’s Transport Strategy target of 80 per cent of journeys being made using sustainable transport options by 2041.

We have reviewed how we operate bus services across Croydon town centre. As the majority of passengers do not travel across the town centre, we can reduce the number of busses crossing the town centre while maintaining existing links across Croydon.

Our review took into account the number of passengers using each bus route, journey times, and where people are traveling to and from.

We do not expect any changes to the frequency of these bus routes as result of the proposed changes. We expect the simpler bus services we propose to be more resilient to traffic congestion and to improve the overall reliability of the bus network in the town centre.

Croydon has a growing population and a £5.25bn major investment programme. Changes to the town centre would improve the public spaces and provide more homes. The Whitgift Centre will also be redeveloped by the Croydon Partnership.

Transport for London (TfL), Croydon Council and the Greater London Authority (GLA) are working together to provide a sustainable transport network across Croydon, so that people can get around easily and safely.

TfL is working closely with Croydon Council to ensure travel and traffic disruption in the town centre is minimised during the period of redevelopment.  A simplified bus service which aims to reduce the impact on bus operations potentially arising from the construction works in and around Wellesley road would likely be beneficial to passengers as far as the bus reliability is concerned.

How will passengers be affected?

The estimated effect of the proposals on all passengers using the services that currently cross Croydon town centre is such that:

  • 91 per cent of passengers would be able to complete their journey as they can today
  • Three per cent would be able to complete the same journey but would need to use a different bus route
  • Six per cent of users would need to make one additional change to complete their journey

To help passengers make changes as part of their journey, the Mayor introduced the Hopper fare in 2016.  This has already helped millions of passengers make affordable bus journeys across London. The Hopper fare allows Londoners to make multiple journeys within one hour at no extra cost.

During the construction of Westfield, it is expected that there will be less demand for bus stops on Wellesley Road, with some of them needing to close to allow construction to occur.

The impact of the proposed changes on customers accessing Croydon University Hospital would be minimal. All routes that currently serve the hospital would continue to do so.  Passengers accessing the hospital from mid-Croydon would still be able to do so using routes 60, 64, 109 and 198.  There would be a small reduction in the number of buses between mid-Croydon and the hospital as a result of the changes to route 250.  Passengers who use routes 154, 403, 405 and 412 and currently interchange onto the above routes to access the hospital would need to change in mid-Croydon. They would be able to board one of two routes under 100 metres away, which run at a frequency of 15 buses per hour.  Passengers on route 433 who interchange at West Croydon would still be able to interchange at East Croydon onto route 198 with no additional walk at six buses per hour.  Passengers on other routes from the south of the borough would still be able to interchange at West Croydon Bus Station as they currently do.

We recognise that customers who would need to interchange may have some specific views on how this will impact on their journeys. We are keen to understand any journey specific issues that may arise. This feedback can be shared through the consultation process.

Impact on protected groups

We have undertaken an Equality Impact Assessment (EqIA). The EqIA examines what impact (positive or negative) all of the proposed route changes have on customers with characteristics protected by the Equality Act 2010.

We consider the impacts of bus service change proposals on equality groups throughout the planning process. Where possible, effective mitigations are in place where no viable alternative is available. This EqIA can be found below.

Equality Impact Assessment (PDF 255KB)

We would like to hear your views on our EqIA and the mitigations it suggests.

Have your say

We would like to know what you think about our proposals for bus changes in Croydon town centre. Your comments and suggestions will help inform our final decision. If we do proceed with the changes, we will review their impact, reliability and demand about six months after implementation to ensure the changes match our predictions and actual demand.

Please give us your views by completing the online consultation form below by Sunday 13 January 2019.

Alternatively, you can:

You can also request paper copies of plans and a response form, copies in Braille, large text or another language by emailing, writing to FREEPOST TFL CONSULTATIONS, or calling 0343 222 1155.

This consultation is part of the process which fulfils the requirement for TfL to consult under Section 183 of the Greater London Authority Act 1999.


  • Croydon


  • Public
  • Stakeholders
  • Local residents
  • Local businesses
  • Schools
  • London Boroughs
  • Coach Operators
  • Taxi trade
  • Transport for London
  • Taxi customers and other stakeholders
  • Transport for London - staff
  • Train operators


  • Bus route 109
  • Bus route 154
  • Bus route 197
  • Bus route 250
  • Bus route 264
  • Bus route 403
  • Bus route 405
  • Bus route 412
  • Bus route 50
  • Bus route 75
  • Bus route 433