Have your say on proposed changes to buses in West, South-East and North-East London for the opening of the Elizabeth Line

Closed 17 Sep 2017

Opened 3 Jul 2017

Results Updated 29 Aug 2018

Thank you to all those who provided their views – we appreciate your patience in waiting for our response.

Having considered all of the consultation responses, as well as bus demand data, budgetary considerations and other transport information for these routes, we plan to proceed as follows:

West London

We plan to go ahead with the changes consulted on for routes 140/N140, X140, 223, N266, 391, 427, 697 and E3. We will also be going ahead with changes to routes 218, 266, 278, 306, 440, 698 and E10 with some amendments to those consulted on.

The introduction of the changes to routes 95, E5 and H32 will be delayed until new roads are available at the Southall Waterside (Gasworks) site.

We will also be making the changes consulted on to route 440 in the Acton and Park Royal areas. However, we will not be going ahead with the changes proposed to the route the Chiswick area at this time and have consulted separately on revised proposals to route 440 in Chiswick, which can be viewed at: https://consultations.tfl.gov.uk/buses/routes-27-and-440/

We will be introducing larger 60 capacity single deck buses on route E10, but will not be altering the route frequency. On route 698, we will be withdrawing one rather than two return journeys.

We will not going ahead with the extension of route 112 between Ealing Broadway and Osterley, Tesco, but will be consulting separately on revised proposals on a new service for this corridor in due course.

We will also not be going ahead with the frequency reduction on route E1 and the frequency increase on route 120.

South East London

We will go ahead with the changes as consulted on for routes 129, 161, 178, 291, 469, 472 and B11.

We will also be implementing the changes to route 180 and the introduction of route 301. However, following the consultation responses and further review, the changes to these routes will go ahead with the following alterations:

  • Route 180 will be run between Erith Quarry and North Greenwich, but will be rerouted between Charlton and North Greenwich via Bugsby’s Way instead of via Peartree Way
  • Route 301 will be introduced between Bexleyheath and Woolwich. However it will use double deck buses and will run via Woolwich Road and New Road instead of via Knee Hill

We will not be converting route 244 to double deck operation at this time.

North East London

We will proceed with the changes as consulted on for routes 25, 300, 330 and 474.

With regard to other routes consulted on, we will be making the following changes:

  • Route 104 – as consulted on, the route will be split into two overlapping routes numbered 104 and 304. However, route 304 will operate at a frequency of every 12 minutes, rather than every 10 minutes.
  • Route 241 – will be withdrawn from Hermit Road as consulted on and will terminate at Custom House station. However, the extension from Stratford City to Here East will not be introduced.
  • Route 115 – the proposed changes will not go ahead.
  • Route 497 – it is currently expected to introduce the new service when the second stage of the Elizabeth line opens and when the Kings Park development is further progressed. Further consideration will be given to the frequency of the service and an announcement made nearer the time.

Although not consulted upon, the consultation also referred to frequency increases on route 174 and double decking route 256. Both these schemes will be kept under review and demand on these routes will continue to be monitored.

Further details can be found in our in consultation report and responses to issues raised:

Consultation report (PDF 1.07MB)

West London response to issues raised (PDF 103KB)

South East London response to issues raised (PDF 73KB)

North East London response to issues raised (PDF 80KB)

Implementation

We will be introducing these changes in line with the phased opening of the Elizabeth line or in response to wider bus network changes, and subject to any necessary changes to highway infrastructure being made by the relevant highway authorities. A full customer communications campaign will take place before changes are introduced to let people know new journey options and frequencies.

Summary results

In total, we received 2,706 responses to the consultation; 2,664 from members of the public and 42 from stakeholders. As the consultation covered bus services in three distinct areas of London, many respondents answered only the questions relating to one area. Therefore, the table below indicates the level of support and opposition for each route proposal as a proportion of those who responded to each of the questions. 

West London

Changes to routes 95 and E5 (1,044 responses)
20 per cent supported or strongly supported
4 per cent opposed or strongly opposed

Changes to route 112 (1,049 responses)
40 per cent supported or strongly supported
5 per cent opposed or strongly opposed

Changes to route 140 (1,072 responses)
33 per cent supported or strongly supported
13 per cent opposed or strongly opposed

Introduction of route X140 (1,075 responses)
40 per cent supported or strongly supported
9 per cent opposed or strongly opposed

Introduction of route N140 (1,055 responses)
33 per cent supported or strongly supported
10 per cent opposed or strongly opposed

Introduction of route 278 (1,065 responses)
40 per cent supported or strongly supported
5 per cent opposed or strongly opposed

Changes to route 266/N266 (1,067 responses)
33 per cent supported or strongly supported
16 per cent opposed or strongly opposed

Introduction of route 218 (1,057 responses)*
36 per cent supported or strongly supported
10 per cent opposed or strongly opposed

Introduction of route 306 (1,039 responses)
31 per cent supported or strongly supported
9 per cent opposed or strongly opposed

Introduction of route 218 (1,041 responses)*
40 per cent supported or strongly supported
10 per cent opposed or strongly opposed

Withdraw route 223 (1,044 responses)
16 per cent supported or strongly supported
14 per cent opposed or strongly opposed

Changes to route 427 (1,039 responses)
24 per cent supported or strongly supported
25 per cent opposed or strongly opposed

Changes to route 440 (1,028 responses)
27 per cent supported or strongly supported
12 per cent opposed or strongly opposed

Changes to route H32 (987 responses)
26 per cent supported or strongly supported
2 per cent opposed or strongly opposed 

* Due to an administrative error, there were two questions which asked respondents what they thought of our proposals for route 218

South East London

Changes to route 161 (920 responses)
32 per cent supported or strongly supported
12 per cent opposed or strongly opposed

Changes to routes 178, 244 and 291 (933 responses)
62 per cent supported or strongly supported
9 per cent opposed or strongly opposed

Changes to route 180 (927 responses)
34 per cent supported or strongly supported
26 per cent opposed or strongly opposed

Changes to route 472 (906 responses)
45 per cent supported or strongly supported
9 per cent opposed or strongly opposed

Introduction of route 301 (907 responses)
63 per cent supported or strongly supported
4 per cent opposed or strongly opposed

Changes to route 469 (900 responses)
34 per cent supported or strongly supported
9 per cent opposed or strongly opposed

Changes to route B11 (897 responses)
30 per cent supported or strongly supported
10 per cent opposed or strongly opposed

North East London

Changes to route 104 and introduction of route 304 (396 responses)
41 per cent supported or strongly supported
11 per cent opposed or strongly opposed

Changes to route 300 (400 responses)
31 per cent supported or strongly supported
14 per cent opposed or strongly opposed

Changes to route 241 (390 responses)
26 per cent supported or strongly supported
15 per cent opposed or strongly opposed

Changes to route 330 (392 responses)
41 per cent supported or strongly supported
8 per cent opposed or strongly opposed

Changes to route 474 (397 responses)
33 per cent supported or strongly supported
16 per cent opposed or strongly opposed

Introduction of route 497 (401 responses)
35 per cent supported or strongly supported
2 per cent opposed or strongly opposed

Changes to route 115 (399 responses)
39 per cent supported or strongly supported
13 per cent opposed or strongly opposed

Route 115 option 1 or 2 (256 responses)
75 per cent supported option 1
25 per cent supported option 2

Changes to route 25 (439 responses)
16 per cent supported or strongly supported
44 per cent opposed or strongly opposed

Overview

London is growing, with an estimated 10 million people expected to live here by the early 2030s. Transport is an essential part of life in London and we’re investing so that as the city grows, everyone who lives, works or visits London has the transport they need.

The opening of the Elizabeth line from 2018 will further transform how people move about in London. The line will provide a key east-west link across London and beyond. Many people in inner and outer London will use a bus to get to the new service. We need to ensure that people can access the stations by bus.

Click here for a larger version of the above Elizabeth Line map (PDF) - Please note this map was updated on 28 July 2017 to include the changes at Heathrow Airport.

The Elizabeth line will make travelling across London much easier. This means bus passenger trips and demand will be different in the future as people make their way to different stations or use the train instead. We’ve looked at how buses might serve stations in West, South East and North East London:

West London

  • Central Ealing routes 112, 427, E1 and E10
  • Hayes, Heathrow and West Drayton routes 140, 223, 278, 697, 698, and X140
  • Southall routes 95, 120, E5 & H32 (and 427)
  • Acton routes 218, 266, 306, 391 and 440

South East London

  • Woolwich and Abbey Wood routes 129, 161, 178, 180, 244, 291, 301, 469, 472 and B11

North East London

  • Royal Docks/Custom House routes 104, 241, 300, 304, 330 and 474
  • Harold Wood Romford routes 497, 174 and 256
  • Inner North East London routes 25 and 115

Our proposals range in scale depending on the route to help us better match future demand with resources. We welcome your views on any or all of the details as set out on the following pages:

Details of West London bus changes
Details of South East London bus changes
Details of North East London bus changes

If you would like to look at the full background to the review of bus service please read the document below: 

Changes to suburban bus services to support the Elizabeth Line - Technical Note (PDF) 

How will passengers be affected?

We know that each of our proposals will impact on some passengers. Many will gain new opportunities for direct connections not previously available, while others may have to change bus to complete their journey. The new Hopper fare means there is no longer a financial penalty for changing onto a second bus within an hour.

We measure these passenger journeys by looking at trip patterns from Oyster card information alongside other data. The information is used to determine demands and better understand travel habits.

When would these changes start?

We will review and use the information received through this consultation to inform our decision making and next steps. We may decide to adapt our proposals in light of comments received or we may decide to go ahead as proposed. However, if we significantly revise our proposals we will run a new consultation to outline them.

If we proceed with the changes as proposed here they would be introduced over the next few years, generally in line with the opening of each section of the Elizabeth line.

Have your say

We would like to know what you think about our proposed changes to buses in West, South-East and East London.

Please give us your views by completing the online survey below by Sunday 17 September 2017.

Alternatively, you can:

You can also request paper copies of all the consultation materials and a response form by emailing [email protected], writing to FREEPOST TFL CONSULTATIONS, or calling 0343 222 1155. Please get in touch using the details above if you would like information in alternative formats.

Areas

  • All Areas

Audiences

  • Anyone from any background

Interests

  • Bus route 104
  • Bus route 112
  • Bus route 115
  • Bus route 120
  • Bus route 129
  • Bus route 140
  • Bus route 161
  • Bus route 174
  • Bus route 178
  • Bus route 180
  • Bus route 223
  • Bus route 241
  • Bus route 244
  • Bus route 25
  • Bus route 256
  • Bus route 266
  • Bus route 291
  • Bus route 300
  • Bus route 330
  • Bus route 391
  • Bus route 427
  • Bus route 440
  • Bus route 469
  • Bus route 472
  • Bus route 474
  • Bus route 697
  • Bus route 698
  • Bus route 95
  • Bus route B11
  • Bus route E1
  • Bus route E10
  • Bus route E5
  • Bus route H32