Proposed change to route 128 in Romford town centre

Closed 25 Jul 2019

Opened 13 Jun 2019

Results Updated 18 Dec 2019

Between 13 June and 25 July 2019 we consulted on a proposal to change the routing of route 128 in Romford town centre.

Currently the route loops round Romford town centre before terminating at Romford station.

Our proposal was to introduce a more direct route to Romford station via South Street rather than via the ring road.

We received 286 public responses and four stakeholder responses to the consultation.

Issues raised during the consultation included:

  • Concern about the impact on those with reduced mobility/older people
  • Concern that the change would affect access to Romford Market and The Brewery shopping centre
  • Concern about access to new housing in the Waterloo Road area  

Following our analysis and consideration of all the consultation responses, we have decided not to proceed with the scheme. Route 128 will therefore continue to operate as now.

Our consultation report can be found below.

Route 128 consultation report (PDF 1.37MB)


Route 128 is a 24 hour route that operates between Romford Station and Claybury Broadway. It uses double deck buses and runs every 12 minutes during Monday to Saturday daytimes, every 15 minutes on Sundays and all evenings. It runs half-hourly during the night.

Currently the route loops round Romford town centre before terminating at Romford Station.

What is proposed?

We are proposing a more direct routeing to Romford Station that will also help simplify the bus network in Romford town centre.  

The 128 would travel via Oldchurch Road and South Street to Romford Station, rather than using St Edward’s Way and Waterloo Road. It would no longer serve Romford Brewery or Romford Market.  

This shorter route would be 9 minutes quicker in the peaks between Queen’s Hospital and Romford Station.  

Please see the map below for more information. These proposals are subject to a public consultation and we are keen to hear your views on how these changes could affect you.   

Your browser does not support inline PDF viewing.Please download the PDF.

Proposed changes to route 128 (PDF 63KB)

How will this affect my journey?

Our bus usage data shows that if our proposals were implemented, around 4% of passengers travelling to and from the north Romford retail area would need to interchange at Queens Hospital or Romford Station to complete their journey. Interchanging to a route to complete their journey can be done at the same stop at both locations. Both stops have shelters.  

Passengers wishing to travel to the north Romford retail area from Romford Station are able to interchange at the station or walk less than 200m into the retail centre. Passengers alighting at Romford Station will use the same stop as now.  

Our Hopper fare means there is no longer an additional fare for changing onto additional buses within one hour.  

Why we are consulting?

TfL has committed to providing faster and more direct routes in outer London while maintaining network coverage.  

The bus network is crucial to London’s continued economic and social development, and will be vital in meeting the Mayor’s Transport Strategy target of 80% of journeys being made using sustainable transport options by 2041.  

Impact on protected groups

We have undertaken an Equality Impact Assessment (EqIA). The EqIA examines what impact (positive or negative) all of the proposed route changes have on customers with characteristics protected by the Equality Act 2010.

We consider the impacts of bus service change proposals on equality groups throughout the planning process ensuring, where possible, effective mitigations are in place where no viable alternative is available. The EqIA can be found below.

Route 128 - Equality Impact Assessment (PDF 205KB)

Have your say

We would like to know what you think about our proposals for route 128. Your comments and suggestions will help inform our final decision making.

Depending on the feedback from this consultation, we hope to make these changes in autumn 2019.

Please give us your views by completing the online consultation form by Thursday 25 July 2019.

Alternatively, you can:

You can also request paper copies of all the consultation materials and a response form by emailing, or writing to FREEPOST TFL CONSULTATIONS.


  • Havering


  • Anyone from any background


  • Bus route 128