Have your say on proposals to introduce new bus route 456 between Crews Hill and North Middlesex Hospital

Closed 5 Jan 2020

Opened 28 Oct 2019

Results updated 19 Apr 2021

Following further discussions with the North Middlesex Hospital, we will be extending the hours of operation to better reflect the new visiting times. Therefore buses should now arrive for 07:00 and depart after 20:00 on all days of the week. We aim to introduce new route 456 in early 2021.

Results Updated 27 Apr 2020

We recently consulted on proposals for a new bus route between Crews Hill and North Middlesex Hospital.  

We have now published our consultation report, which summarises how we sought views and ideas from the areas affected. The report includes our responses to the most common issues we received during the consultation.  

We received 513 responses. We noted that respondents to the route 456 consultation generally felt that the new route would improve their journeys. This is based on the questions set out at 1.2.1, 1.2.2, 1.2.3 and 1.2.4 in the report where a higher number of respondents indicated that the 456 would improve their journeys against those who indicated that their journeys would worsen or remain the same.

There was a range of opinions over the new streets which the bus would use. We agree that there would need to be modifications made to the roads at several locations.  

Following our analysis and consideration of all the consultation responses, we have decided to proceed with our proposals. We aim to introduce new route 456 in autumn 2020, which will run between 07:00 and 19:00 every 30 minutes on weekdays and Saturdays, and between 07:00 and 19:00 every 60 minutes on Sundays, subject to the road changes above. We are also looking to extend the hours of operation so that North Middlesex Hospital is served between 07:00 and 20:00 on all days.

Our consultation report can be found below.

Route 456 consultation report (PDF 1.43MB)


Public transport plays a key role in many people’s lives, and we recognise the importance that local communities place on having direct bus services to major hospitals and medical facilities. We recognise that there is currently a lack of direct service between hospitals and parts of World’s End, Winchmore Hill and Palmers Green.

Route W10 currently runs between Enfield Town and Crews Hill, every hour, on weekdays and Saturdays in the middle of the day only. There is no service in the morning, evening or on Sundays.

To improve public transport provision to areas currently served by route W10, and to introduce new links across the borough to North Middlesex Hospital, we have developed plans to replace route W10 with new bus route 456. The new route would run between Crews Hill and North Middlesex Hospital at a higher frequency and across more of the day than route W10. We are also planning to run the new route on Sundays.  

We would like to know your views on the proposal to introduce new bus route 456.  

What we are proposing

We are proposing to introduce route 456 between Crews Hill and North Middlesex Hospital via World’s End, Grange Park and Winchmore Hill. The route would run every 30 minutes between 07:00 and 19:00 on weekdays and Saturdays, and every 60 minutes on Sundays between 07:00 and 19:00. This would provide new, direct links to North Middlesex Hospital. Route 456 would replace route W10.  

The introduction of route 456 would mean that areas served by route W10 would have a higher frequency bus service, with a bus every 30 minutes rather than every hour. Route W10 currently runs between the hours of 09:40 and 13:40 on weekdays and between 09:40 and 16:40 on Saturdays. Route 465 would run between 07:00 and 19:00 on weekdays and Saturdays, so there would be an increase in hours of operation compared to route W10. We are also planning to introduce a Sunday service. These changes would significantly improve the overall level of service to the Crews Hill, Clay Hill, Carterhatch and Willow Road areas of Enfield.

The proposed routeing of the 456 would provide new links between parts of World’s End, Grange Park and Winchmore Hill and North Middlesex Hospital. It would also provide new links to and from the Crews Hill and the Carterhatch areas where there are no alternative bus services outside of the current W10 hours of operation.

As part of the proposal, route 456 would run on Church Hill, Station Road, Farm Road and Firs Lane. These roads are not currently served by the bus network. This routeing would benefit residents in the Firs Lane area as there are a significant number of houses further than 400 metres (Five minutes walk at an average walking speed) from the existing bus network.  

The proposed improvements are designed to help us meet the target set out in the Mayor's Transport Strategy of changing the way people choose to travel so that 80% of all London trips are made by foot, bicycle or public transport by 2041, up from 64% today.  

The London Borough of Enfield (LB Enfield) shares our aspirations for the improved service and is looking at the highway alterations that would be needed on their network to accommodate the proposed new route and make it as accessible as possible to passengers.  

Sections of the route that are already served by buses and that would benefit from fixed stops, rather than a ‘hail-and-ride’ service, include Theobalds Park Road, Clay Hill, Willow Road and Hedge Lane. It may not be possible to take forward work at all sites within the initial introduction of the route; a second phase of improvements may be needed.   

To serve the proposed ‘new’ section of the route, fixed stops would also be beneficial at locations including Church Hill, Station Road, Farm Road, Firs Lane, Sterling Way, Bull Lane and Bridport Road. New bus stops are also being considered for Bincote Road. Should any changes be made to the proposals as a result of the consultation then locations of any bus stops would be adjusted accordingly. Additional parking controls may be needed on Farm Road and at other locations as needed to ease the passage of buses on the proposed route.  

Subject to the outcome of this consultation about the proposed route, LB Enfield will consult locally on detailed proposals for fixed bus stops and changes to parking controls.  

Carterhatch Lane

A traffic island means that route W10 cannot currently turn right from Carterhatch Lane into Willow Road towards Enfield town centre. Instead it runs to a roundabout at the junction of Linwood Crescent where buses turn around and return on Carterhatch Lane to turn left into Willow Road. This increases journey time for passengers travelling from Crews Hill and Clay Hill to the town centre.

LB Enfield is already drawing up proposals to allow buses to turn directly right from Carterhatch Lane into Willow Road to better serve the current bus movements and will consult locally on this in 2019. If this change progresses, we are planning for buses on route 456 to use the direct right turn. This would mean that bus stops K, L, D and E on Carterhatch Lane would no longer be served by route W10 and would not be served by route 456. However, route 191 would continue to serve all four stops, ensuring a direct service between that section of Carterhatch Lane and Enfield town centre is retained.  

Passenger journey times from Crews Hill and Clay Hill to Enfield town centre would be improved if route 456 turns right into Willow Road; as would journey times for passengers wishing to travel from those areas to sections of the new route to the west and south of the town centre; including North Middlesex Hospital. It would also provide a more simple and easy-to-understand routeing. Given that our proposals would provide a higher frequency service over more hours of the day, the direct right turn would benefit a greater number of passengers than currently use route W10.  

North Middlesex Hospital

We would like to serve the hospital using the alignment for the route as laid out in option one below. Should this not be possible we would look at other possibilities one of which would be to use the alignment as laid out in option two (also below).  

Option 1: Route 456 would run around the hospital in a clockwise direction. Buses would turn left from Sterling Way into Gloucester Road, then right into Bridport Road. The last stop towards the hospital and the first stop towards Crews Hill would be stop Z on Bridport Road. Towards Crews Hill buses would turn right into Bull Lane and run on a hospital road through the hospital which would avoid potential traffic congestion on other roads; helping to optimise journey times and reliability. Buses would serve a new bus stop on Sterling Way close to Silver Street station.  

Option 2: Route 456 would run around the hospital in an anti-clockwise direction. Towards the hospital buses would run from Sterling Way on to the North Circular Road (A406) where they would turn left into Bull Lane. The last stop would be stop W on Bridport Road. The first stop towards Crews Hill would be a new bus stop on Bridport Road close to Commercial Road. From the hospital buses would turn left from Bridport Road into Gloucester Road and right on to Sterling Way.  

A map setting out our proposals can be viewed below.

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Proposed bus route 456 map (PDF 154KB)

Impact on protected groups

We have undertaken an Equality Impact Assessment (EqIA). The EqIA examines what impact (positive or negative) all of the proposed route changes have on customers with characteristics protected by the Equality Act 2010.

We consider the impacts of bus service change proposals on equality groups throughout the planning process ensuring, where possible, effective mitigations are in place where no viable alternative is available. Our draft EqIA can be found below.

Route 456 - Equality Impact Assessment (PDF 327KB)

Have your say

We would like to know what you think about our proposals.

Your comments and suggestions will help inform our final decision making. Depending on the feedback from this consultation, we hope to make these changes in autumn 2020.

Please give us your views by completing the online survey below by Sunday 5 January 2020.

Alternatively, you can:

You can also request paper copies of all the consultation materials and a response form by emailing consultations@tfl.gov.uk, or writing to FREEPOST TFL CONSULTATIONS.


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