Proposed changes to routes 404 and 434

Closed 11 Feb 2019

Opened 8 Jan 2019

Results updated 17 Mar 2020

Good progress with the required road works has meant route 404 can serve the Cane Hill estate and Tollers Estate from Saturday 21 March 2020.

The extension of the route to serve Shirley Avenue will not take place on that date as some works are outstanding. The route will continue to serve Waddington Avenue as usual.  A further update will be provided to confirm when Shirley Avenue can be served.

Results Updated 20 Dec 2019

Between 9 January and 11 February 2019 we consulted on changes to routes 404 and 434.

From that feedback we altered our original proposal to suggest using Farthing Way (Coulsdon Bypass) on route 404 and asked for comments by 11 December 2019.

We received 13 comments although only two of those were about the use of Farthing Way.  One was supportive and the other suggested the 404 should use Woodcote Grove Road and The Avenue instead of Farthing Way.

We have considered this option.  Using the bypass is preferable, however, as it enables a shorter run time and allows the route to quickly serve central Coulsdon and Coulsdon South station. The 404 will still serve the town centre, just not the current northbound stops.

The other feedback repeated comments raised in the original consultation, including concerns about the appropriate siting of new bus stops in Cane Hill and Old Coulsdon, road safety in winter and road maintenance.

These issues are currently being discussed with the council and the developer of Cane Hill Park.  Because of this and related road works the proposed implementation of the changes has been moved from 4 January 2020 to April 2020.

Results Updated 5 November 2019

Between 8 January and 11 February 2019 we consulted on changes to routes 404 and 434.

The main changes proposed were:

  • Divert route 434 to the unserved Cane Hill estate
  • Extend route 404 to Rickman Hill, replacing the 434
  • Serve the Tollers Lane estate and Shirley Avenue with the 404

We have now published our consultation report, which summarises how we sought views and ideas from the community in Coulsdon as well as along the rest of the routes. The report includes our responses to the most common issues we received during the consultation.

We received 602 public responses to the consultation and 9 stakeholder responses.

  • Route 404 - 36% supported or strongly supported the proposals, while 28% opposed or strongly opposed them
  • Route 434 - 32% supported or strongly supported the proposals, while 27% opposed or strongly opposed them

Our consultation report can be found below.

Routes 404 and 434 consultation report (PDF 1.42MB)

The feedback made clear that diverting route 434 to serve Cane Hill would cause significant disruption for the residents of Rickman Hill. Instead, we plan to extend route 404 to serve the Cane Hill estate. It will travel in an anti-clockwise loop via Farthing Way and Brighton Road. Please see the new 404 route map below.

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Route 404 new map after consultation (PDF 130KB)

If you have any feedback for TfL about the 404 using Farthing Way (Coulsdon Bypass) then please email your views to If you do not have internet access, you can have your say by phoning TfL on 0343 222 1234* or writing to ‘FREEPOST TFL CONSULTATIONS – 404 Farthing Way’ (no stamp required). Please let us know by Wednesday 11 December 2019.

We will progress the plans to serve the Tollers Lane estate and Shirley Avenue with route 404.  When deciding on the final location of bus stops we will refer to the feedback we have received from bus users and residents so that they are as suitably placed as possible. Route 404 will get a 30 minute service, including on Sundays. Route 434 will keep its current 30 minute frequency.

We will aim to implement the route 404 changes on 4 January 2020.


Following the development of the Cane Hill estate in Coulsdon, we have been working with the London Borough of Croydon to provide bus services to the area, some of which is currently more than five minutes walk from a bus route. Some local residents have also approached us requesting new bus services to these parts of Coulsdon which are remote from the network. 

A development of 650 new homes, the Cane Hill Estate, is being built in Coulsdon. Around 150 of the units are currently occupied. It is expected to be fully occupied by 2021. The estate is located next to the A23 with footway access to Coulsdon South station.

In Old Coulsdon, the most westerly part of the Tollers Lane estate is quite remote from the network. The estate comprises approximately 300 homes.

We also want to improve services in both the western and eastern sides of Old Coulsdon.

These proposals are subject to a public consultation and we are keen to hear your views on how these changes could affect you. 

What is proposed?

Our proposed changes to bus routes 404 and 434 are outlined below.

Route 404

This route currently operates between Coulsdon, Brighton Road and Caterham-on-the-Hill. Under the proposals, it would be extended along the current route of the 434 between Coulsdon and Rickman Hill. 

The 404 currently runs hourly on Mondays to Saturdays. We propose to introduce a Sunday service and to increase the frequency to half-hourly on all days.

On the western side of Old Coulsdon, the route would run through the Tollers Lane estate via The Crossways, Tollers Lane, Lacey Green, following a clockwise loop around Goodenough Way and Ellis Road, then return via Lacey Green, Tollers Lane and The Crossways. The bus routeing on these roads will be the same for northbound and southbound services.

Changes to some road layouts would need to be undertaken by LB Croydon so buses can run safely and efficiently through the area. LB Croydon has written to affected residents separately on this matter.

On the eastern side of Old Coulsdon, the route would run via Shirley Avenue instead of the eastern section of Waddington Lane. This would serve a very hilly area and see an increased number of households brought closer to the bus network.

The proposals would mean the following for route 404:

  • A new service to Rickman Hill, as well as the Tollers Lane estate and Shirley Avenue in Old Coulsdon
  • A Sunday service for the first time
  • An improved service frequency on all days with buses running every 30 minutes

Route 434

This route would be diverted away from Rickman Hill and extended from Coulsdon to serve Cane Hill. The central part of the estate is more than 400m from an existing bus service and the whole site is very hilly, which means anyone with restricted mobility may find it difficult to access bus services. At the same time as the route begins to serve Cane Hill, the frequency will be increased to every 20 minutes (instead of every 30 minutes).

The bus would run from Coulsdon along Cane Hill Drive to stand at a new roundabout between journeys, before returning via Cane Hill Drive.

If the new roundabout is not built by the time we plan to make the changes to route 434, then buses would temporarily stand at the end of Cane Hill Drive then return via Dickens Drive and Shaftesbury Lane to Cane Hill Drive. 

Bus stops would be located on the new sections of the 404 and 434.

The proposals would mean the following for route 434:

  • A new service to the Cane Hill estate
  • An improved 20 minute frequency on Monday to Saturday
  • The route would no longer serve Rickman Hill
  • Some existing 434 users in the Rickman Hill area would have to change buses at Coulsdon to make current trips towards Purley

Please see the map below for more information.

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Why we are consulting?

The way people travel around London is constantly changing. We need to have a public transport system that adapts to varying demand, while supporting economic growth and allowing Londoners to live, work and enjoy life in the Capital.

Buses play a unique role in the life of London. They are the most accessible form of public transport and they provide the widest and densest network of travel options for distances that are too long to walk or cycle. Good reliable bus services are fundamental to how our customers move around the city.

The bus network is crucial to London’s continued economic and social development, and will be vital in meeting the Mayor’s Transport Strategy target of 80 per cent of journeys being made using sustainable transport options by 2041.

To help passengers make changes as part of their journey, the Mayor introduced the Hopper fare in 2016.  This has already helped millions of passengers make affordable bus journeys across London. The Hopper fare allows Londoners to make multiple journeys within one hour at no extra cost.

We are proposing to make changes to routes 404 and 434 to improve the areas served and the frequency of the routes.

Impact on protected groups

We have undertaken an Equality Impact Assessment (EqIA). The EqIA examines what impact (positive or negative) all of the proposed route changes have on customers with characteristics protected by the Equality Act 2010.

We consider the impacts of bus service change proposals on equality groups throughout the planning process ensuring, where possible, effective mitigations are in place where no viable alternative is available. The EqIA can be found below.

EqIA routes 404 and 434 (PDF 410KB)

We would like to hear your view on our EqIA and the mitigations it suggests.

Have your say

We would like to know what you think about our proposal to change routes 404 and 434. Your comments and suggestions will help inform our final decision making.

Please give us your views by completing the online survey below by Monday 11 February 2019.

Alternatively, you can:

You can also request paper copies of all the consultation materials and a response form by emailing, or writing to FREEPOST TFL CONSULTATIONS.

Depending on the feedback from this consultation, we hope to make these changes in summer 2019.

This consultation is part of the process which fulfils the requirement for TfL to consult under Section 183 of the Greater London Authority Act 1999.


  • Croydon


  • Public
  • Stakeholders
  • Local residents
  • Local businesses
  • Schools
  • London Boroughs
  • Coach Operators
  • Taxi trade
  • Transport for London
  • Taxi customers and other stakeholders
  • Transport for London - staff
  • Train operators


  • Bus route 404
  • Bus route 434