Sutton - Croydon Bus Changes

Closed 20 Dec 2020

Opened 15 Oct 2020

Results updated 14 Sep 2021

Between 15 October and 20 December 2020, we consulted on proposals for changes to 13 bus routes serving the London Boroughs of Sutton and Croydon, and the introduction of three new bus routes.  

A total of 921 members of the public and 28 stakeholder and community organisations responded to the consultation. Of those who gave an opinion, 35% supported and 22% opposed our proposals.   

We thank everyone that shared their views as part of this consultation.  

After carefully considering all responses and feedback received, we have decided to go ahead with our proposals with some amendments.  

We will continue with our original proposals for bus routes S1, 164, 312, 405 and 645, 407, 434, and 455; and the introduction of new three new bus routes, numbered S2, 439 and 443.  

We have revised our proposals for bus routes 80, 166, 413, 470, S3, and S4.  

Expected dates for the introduction of the route changes are to be confirmed and are subject to confirmation of future funding arrangements.  

Our consultation report, which includes our responses to the main issues raised can be found below. 

Sutton - Croydon bus changes consultation report (PDF 3.55MB)


Proposed changes to bus routes S1, S3, S4, 80, 164, 166, 312, 405, 407, 413, 434, 455 and 470, and the introduction of new routes S2, 439 and 443

We are proposing changes to a number of bus routes serving Sutton and Croydon. We are also proposing to introduce three new bus routes. Our proposals would help to make the bus network simpler, more efficient, accessible to key locations and developments, and to ensure our resources are invested in the locations where passenger demand is highest.

These proposals are subject to a public consultation and we are keen to hear your views on how these changes could impact on you. 

The closing date for comments is Sunday 20 December 2020.

What is proposed?

The details of our proposals are set out below:  

We are proposing to:  

  • Re-route the S1 between Wrythe Lane and Middleton Road via Bishopsford Road and Green Wrythe Lane. This re-routeing would be necessary to enable the right turn to be undertaken by longer buses which would be used to operate on route S1. In Belmont, it would be re-routed via Cotswold Road rather than Belmont Station  
  • Introduce a new route S2 which would run between Belmont, High Down and Downview, St Helier Station via Belmont Station and the western part of the S4. Both routes S2 and S4 would operate at a frequency of every 20 minutes Monday to Saturday daytimes. Both routes would continue to operate every 30 minutes at evenings, and Sunday services with a frequency of every 30 minutes would be introduced  
  • Withdraw route S3 between Sutton Station and Belmont Station, and swap its routeing with the 470 between Sutton High Street and Sutton Common Station to provide a more direct routeing  
  • Re-structure route S4 which would now run between Waddon Marsh and Belmont Station via route 455 to Mollison Drive and then via current route S4  
  • Withdraw route 80 between Belmont, High Down and Downview, and Sutton Hospital. It would be converted to double decker buses to provide sufficient capacity for growing demand, particularly at its southern end. The S2 would serve High Down and Downview  
  • Extend route 164 from Sutton Station to Sutton Hospital when development in that area requires additional bus capacity  
  • Re-number the school-day only journeys on route 405 to 645 running from Waddon Road, Purley Way to Purley in the morning and in the opposite direction in the afternoon. Between Waddon and mid-Croydon, it would run via route 407 and between mid-Croydon and Purley via route 405  
  • Re-structure route 407 so that it terminates at Sutton and Croydon town centres. It would continue to operate at the same frequency  
  • Withdraw route 413 between Sutton Garage and Sutton town centre and extend it from there via Benhill Avenue and route S3 to Belmont Station  
  • Re-structure route 434 so that it is extended to Caterham and diverted away from Northwood Avenue to serve new developments on Higher Drive in Kenley. Its frequency would remain unchanged  
  • Introduce a new route 439 which would operate between Whyteleafe and Waddon Marsh at a frequency of every 30 minutes Monday to Sunday daytimes. It would serve Kenley, Northwood Avenue as the 434 does now. The route would use single decker buses  
  • Introduce a new route 443 from Caterham to West Croydon Bus Station. This would replace the existing route 407 between Caterham and South Croydon but would serve Old Town instead of the town centre. This would operate Monday to Saturday daytimes at a frequency of every 15 minutes, and on Sundays and all evenings at a frequency of every 20 minutes. The route would use double decker buses
  • Withdraw route 455. The southern section of the route would be replaced by changes to routes 166 and 312. Route 312 would be extended from South Croydon to Purley Old Lodge Lane via Brighton Road. Route 166 would be re-routed between Purley and Croydon town centre via route 455. The western section would be partially replaced by changes to routes S4 and the school day only journeys on route 405  
  • Re-route the 470 to run two-way via Stayton Road and Oldfields Road, which are judged more suitable for bus operation than Dibden and Marlborough Roads. This would require changes to the junction of Oldfields Road and Stayton Road  

Please see the maps below for more information

Routes 80, 164, 455, S1, S2, S4 (PDF 171KB)

Routes 166, 312, 455 (PDF 117KB)

Routes 407, 434, 439, 443 (PDF 142KB)

Routes 407, 443 (PDF 131KB)

Routes 413, 470, S3 (PDF 110KB)

Routes 455, S1, S2, S4 (PDF 163KB)

Route 645 (PDF 106KB)

Why are we proposing this?

The way people travel around London is constantly changing. We need to have a public transport system that adapts to varying demand, while supporting economic growth and allowing Londoners to live, work and enjoy life in the Capital.

Buses play a unique role in the life of London. They are the most accessible form of public transport and they provide the widest and densest network of travel options for distances that are too long to walk or cycle. Good reliable bus services are fundamental to how our customers move around the city.

The bus network is crucial to London’s continued economic and social development and would be vital in meeting the Mayor’s Transport Strategy objective of 80% of journeys being made using sustainable transport options in the Capital by 2041.

We have reviewed how we operate bus services in Sutton and Croydon in light of local development plans and demand for additional services. Our review took into account the number of passengers using each bus route, journey times, and where people are traveling to and from.

The London Borough of Sutton is experiencing a large number of development schemes. The Royal Marsden Hospital is adjacent to a development site. A new secondary school opened there in September 2019 and student numbers will increase each year for the next five years to a total of 1,300.

A concentration of cancer research and treatment facilities, known as the London Cancer Hub, will be developed over the next 20 years. It will lead to a large increase in employment in the area, with an estimated 6,000 construction workers and 7,000 life-science and support jobs when it is fully developed. In addition, the site is the preferred location for a new acute hospital for the Epsom and St Helier NHS Trust.

The London Borough Croydon on the other hand is experiencing significant growth in local population. Croydon has a £5.25bn major investment programme. Transport for London, Croydon Council and the Greater London Authority are working together to provide a sustainable transport network across Croydon, so that people can get around easily and safely. Some parts of south Croydon are underserved by our bus network, and these proposed changes would provide better connectivity in some areas such as Old Town, Kenley and Waddon Marsh.

How would passengers be affected?

Some of the estimated effects of our proposals - both positive and negative are listed below, but the impacts would be further assessed and monitored throughout the consultation process:

  • Re-routeing the 80 to serve the London Cancer Hub development would have significant passenger benefit. It would give the site a high frequency service that links it directly to Sutton Station and also provides links to Morden. It would also improve access to the Royal Marsden Hospital as the rear entrance to this can be accessed from the Cancer Hub site
  • Re-routeing the S1 would mean it better serves both the Royal Marsden Hospital and London Cancer Hub as it would serve stops within walking distance of both. This would be particularly beneficial to people in the Banstead area but also people in Benhill, St Helier and Mitcham areas
  • The changes to the S3, 413 and S4 would give a much-improved service at all times of the day to the main entrance of the Royal Marsden Hospital. 290 people who currently travel to or from the Hospital would have higher frequency services. New direct links would be created to Beddington, Purley Way, Gander Green Lane, Lower Morden and Morden
  • The main entrance of the Royal Marsden Hospital would have a Sunday service for the first time
  • Approximately 1,180 passengers travelling between points south of Downds Road and north of Belmont Station would have a faster journey time of around one minute 
  • Approximately 1,040 people travelling to and from stops between Wallington town centre and Belmont Station would see an increase from a bus every 30 minutes to one every 20 minutes, Monday to Saturday daytimes. They would also gain a Sunday service
  • The re-routeing of 470 would see a small decrease in journey times for around 500 passengers a day
  • Approximately 1,360 people travelling between Belmont Station and St Hellier would use new route S2. They would see an increase from a bus every 30 minutes to one every 20 minutes, Monday to Saturday daytimes. They would also gain a Sunday service and retain a 30 minute evening service
  • Approximately 650 people travelling on the Lower Road - Belmont Station section and between there and Sutton town centre (apart from the station) would use the extended 413. They would see an increase in frequency from a bus every 20 minutes to one every 15 minutes, Monday to Saturday daytimes. They would gain a 30 minute evening and Sunday service
  • Under these proposals, Lind Road, Langley Park Road (north) and Cedar Road would have no bus service because route S3 would be re-routed to the east of Sutton town centre. There are around 210 trips a day made to or from these three roads no longer served. Passengers will be able to board buses on Benhill Avenue / Lower Road (routes 154 and 413), Carshalton Road (route 407), Langley Park Road (south) / Cavendish Road (route S1) and Brighton Road (routes 80 and 280)
  • Dibden and Marlborough Roads would no longer have a bus service due to the re-routeing of route 470. Passengers can access route 470 from Stayton Road or route S3 from Sutton Common Road
  • Robertsbridge Road, Revesby Road and Peterborough Road would not be served by route S1 as it would be re-routed via Bishopsford Road and Green Wrythe Lane. Passengers will be able to board or alight the S1 from existing bus stops at Bishopsford Road, and on a hail and ride basis at Green Wrythe Lane and Middleton Road
  • Route 413 would no longer serve the Bushey Road area. Routes 80 and 213 would still serve it. Approximately 60 people who use the 413 would need to change buses in the future
  • Approximately 260 passengers who currently use route 166 to travel between points south of Coulsdon and Croydon town centre would have a longer journey time of around one to two minutes
  • Approximately 40 passengers who travel between Old Lodge Lane and points west of West Croydon would need to change buses or change to tram more than once, or have a longer walk in order to complete their journey  
  • Approximately 70 passengers who currently use route 455 to travel between Brighton Road - Pampisford Road and the Waddon area would need to change at West Croydon
  • Approximately 145 passengers who currently use route 455 from West Croydon, Reeves Corner would need to use the Tram to or from Waddon Marsh where they would be able to change to route S4. Approximately 40 passengers in the Waddon area can use the 407 to travel to or from Beddington Plough and change to the S4. This would involve an additional walk of up to 200m
  • Those travelling on the current S4 route on the Roundshaw - Wallington town centre section would see an increase from a bus every 30 minutes to one every 20, Monday to Saturday daytimes. They would also gain a 30 minute Sunday service
  • Approximately 400 passengers, who currently use route 407, per day would need to interchange onto another service to continue with their journeys across Croydon town centre
  • Approximately 700 passengers who travel to or from the Caterham to Purley section of the 407 would need to change on Brighton Road to complete journeys to or from Croydon town centre. This includes around 150 passengers to Wellesley Road, 340 to Park Street, 180 to the High Street and 40 to South End
  • Approximately 865 people travelling on the Old Lodge Lane - Purley section and from there to and from Croydon town centre would see a significant increase in frequency from a bus every 20 minutes to one every 12 minutes, Monday to Saturday daytimes, and from one every 30 minutes to every 20 minutes at evenings and on Sundays. They would also see a faster journey time of around one to two minutes
  • There would be new direct bus links between places south of Croydon Bus Garage and East Croydon, Woodside and Norwood
  • Approximately 11,000 passengers per weekday would experience a more reliable journey in Croydon
  • Residents on Southbridge Road and Old Town would be closer to a bus stop that would provide links to Purley and West Croydon Bus Station
  • As route 434 would be taken away from Northwood Avenue, around 45 passengers would need to interchange with the 439 to complete their journey  
  • Passengers on the Purley Way would have access to a new journey to Waddon Marsh and would see an increase in capacity along the busiest section of the 289 between Purley and Waddon

To help passengers make changes as part of their journey, the Mayor introduced the Hopper fare in 2016. This has already helped millions of passengers make affordable bus journeys across London. The Hopper fare allows Londoners to make multiple journeys within one hour at no extra cost.

We recognise customers needing to interchange may have some specific views on how this would impact on their journeys. We are keen to understand through this consultation process if there are any journey specific issues that may arise.

Impact on protected groups

We have undertaken an Equality Impact Assessment (EqIA). The EqIA examines what impact (positive or negative) all of the proposed route changes have on customers with characteristics protected by the Equality Act 2010.

We consider the impacts of bus service change proposals on equality groups throughout the planning process ensuring, where possible, effective mitigations are in place where no viable alternative is available. The draft EqIA can be found here:

Sutton-Croydon bus changes draft EqIA (PDF 697KB)

We would like to hear your view on our EqIA and the mitigations it suggests.  

Have your say

We would like to know what you think about our proposals. Your comments and suggestions would help inform our final decision. If we do proceed with the changes, we would review their impact, reliability and demand about six months after implementation to ensure the changes match our predictions and actual demand.  

Please give us your views by completing the online consultation survey below by Sunday 20 December 2020.

Alternatively, you can:

You can also request paper copies of plans and a response form, copies in braille, large text or another language by emailing or writing to us.

This consultation is part of the process which fulfils the requirement for TfL to consult under Section 183 of the Greater London Authority Act 1999.


  • Croydon
  • Merton
  • Sutton


  • Public
  • Stakeholders
  • Local residents
  • Local businesses
  • Schools
  • London Boroughs
  • Coach Operators
  • Taxi trade
  • Transport for London
  • Taxi customers and other stakeholders
  • Transport for London - staff
  • Train operators


  • Bus route 164
  • Bus route 166
  • Bus route 312
  • Bus route 405
  • Bus route 413
  • Bus route 434
  • Bus route 455
  • Bus route 470
  • Bus route 80
  • Bus route S1
  • Bus route S3
  • Bus route S4