Bus service proposal: Proposed changes to route W11 in Walthamstow

Closed 15 Aug 2016

Opened 14 Jun 2016

Results Updated 22 May 2017

We consulted on a proposal to reroute the W11 bus service along Forest Road, Blackhorse Road and South Grove. We still plan to proceed with the changes to route W11, the implementation has however been delayed until 2018. This is because in some parts of London customer demand is appreciably lower than had been anticipated by this stage which directly impacts how we fund schemes such as this for the W11.

The results of the consultation have been used to inform our final decision making. 198 (59%) were in support of our proposal to reroute the W11 and 29 (9%) in partial support. 

Please click here to read the full report (PDF)

Please click here to read the response to issues raised (PDF)


The London bus network is kept under regular review. As part of this, we develop proposals for changes to services.

What are we proposing?

Route W11 runs between Chingford Hall Estate and Walthamstow Central station with buses running during the day every 10 minutes on Monday to Saturdays and 15 minutes on Sundays. During the evenings it runs every 15 minutes Mondays to Saturdays and half hourly on Sundays.

Between 2012 and 2014 Palmerston Road railway bridge in Walthamstow was closed for maintenance work. As a result, route W11 was put on temporary diversion via Forest Road, Hoe Street and Selborne Road to Walthamstow Central. Route W15 was also temporarily diverted via Forest Road, Blackhorse Road and South Grove. 

Once the works were completed both services returned to their previous routeing along Palmerston Road. Usage of the W15 increased while the diversion was in place and we received requests from bus passengers and stakeholders for this routeing to be made permanent. 

Further, substantial housing development is scheduled to be built in the Blackhorse Road area. It is expected that 2,500 units will be built in total, along with other area amenities – including additional local retail and a primary school. 

Route W11

Following a number of requests from bus users and the noted increase in usage from the previous diversion we are proposing to re-route the W11 via Forest Road, Blackhorse Road, and South Grove. This would provide faster access to the Victoria Line and Overground services via Blackhorse Road station. It would also help provide additional capacity for new development.

Route W15 was considered for the diversion. However, this is a long route and runs through a number of busy town centres including Hackney and Leyton as well as Walthamstow. We would need extra buses in the schedule to operate the route reliably and we consider changing the W11 would be a better use of our resources.

Map showing current and proposed routeing for route W11

Please click here for a larger version on the map (PDF)

We are also proposing to increase the Sunday evening frequency to every 15 minutes.

Subject to feedback from the consultation, we are proposing to implement the changes in March 2017

Have your say

We would like to know what you think about our proposals for route W11. You can answer as many or as few questions as you wish.

Please give us your views by completing the online survey below by Monday 15 August.

Alternatively, you can:

This consultation is part of the process which fulfils the requirement for TfL to consult under Section 183 of the Greater London Authority Act 1999.


  • Waltham Forest


  • Anyone from any background


  • Bus route W11