Planned changes to Dial-a-Ride application process

Overview

Transport for London is planning to make changes to its Dial-a-Ride application process. The changes include:

• A new application form which would ask for more information about an applicant’s health, disability and barriers to travel than the current form
• The introduction of mobility assessments by qualified assessors such as those already happening for some Taxicard services
• Partially sighted applicants would automatically qualify for membership as well as those who are registered blind.

The changes are being designed to ensure our limited Dial-a-Ride services are available for those who need them most.

We would like views on the following areas:

• The possibility of any additional criteria that could be used to establish automatic service eligibility
• Any additional measures we could take to make the application process easier
• Any ways the form could be made easier to complete.

Further information about the consultation can be found in the Consultation Document at the bottom of this page. A copy of our draft application form is also available to view.

What happens next

This consultation is now closed. A summary of responses and full feedback can be found under 'Results' at the bottom of this page.