Planned changes to Dial-a-Ride application process

Closed 3 May 2011

Opened 23 Mar 2011

Results updated 17 Jun 2011

Thank you to all who took part in our consultation. We have carefully considered all responses and have made some changes to the original plan as a result of the consultation.

Our feedback and consultation summary can be found at the bottom of this page.

The mobility assessments will now start as a pilot from this month using qualified assessors already in place for some TfL Taxicard services. We will continue to engage with interested organisations as we do this. The new form and guidance notes will be posted on TfL’s website



Transport for London is planning to make changes to its Dial-a-Ride application process. The changes include:

  • A new application form which would ask for more information about an applicant’s health, disability and barriers to travel than the current form
  • The introduction of mobility assessments by qualified assessors such as those already happening for some Taxicard services
  • Partially sighted applicants would automatically qualify for membership as well as those who are registered blind.


The changes are being designed to ensure our limited Dial-a-Ride services are available for those who need them most.

We would like views on the following areas:

  • The possibility of any additional criteria that could be used to establish automatic service eligibility
  • Any additional measures we could take to make the application process easier
  • Any ways the form could be made easier to complete.


Further information about the consultation can be found in the Consultation Document at the bottom of this page. A copy of our draft application form is also available to view.

What happens next

This consultation is now closed. A summary of responses and full feedback can be found under 'Results' at the bottom of this page.


  • Barking & Dagenham
  • Barnet
  • Bexley
  • Brent
  • Bromley
  • Camden
  • City of London
  • Croydon
  • Ealing
  • Enfield
  • Greenwich
  • Hackney
  • Hammersmith & Fulham
  • Haringey
  • Harrow
  • Havering
  • Hillingdon
  • Hounslow
  • Islington
  • Kensington & Chelsea
  • Kingston upon Thames
  • Lambeth
  • Lewisham
  • Merton
  • Newham
  • Redbridge
  • Richmond upon Thames
  • Southwark
  • Sutton
  • Tower Hamlets
  • Waltham Forest
  • Wandsworth
  • Westminster


  • Public
  • Stakeholders


  • Dial-a-Ride