Our commitment to Transparency

Closed 29 Oct 2017

Opened 18 Sep 2017


As a public authority, we publish extensive data on how we operate, including contracts, service performance, customer satisfaction, journey patterns and our finances. This helps us explain how we run London's transport network and how we invest our revenue to improve it.

We are launching a second public consultation to further improve our transparency in these and other areas. We invite you to respond by 29 October 2017.

We published our ‘Transparency Strategy’ in October 2015, following a public consultation. Ninety three responses were received and we have implemented virtually all of the suggestions made.

The strategy includes TfL’s open-data feeds, which are freely available to a community of more than 12,000 developers. More than 40 per cent of Londoners use an app or website powered by data to plan their journeys ranging from live bus times and location to information on air quality and walking times between TfL stations.

Openness and transparency strengthens our relationships with customers and stakeholders, and raises awareness of how we can work with local communities and businesses to improve our services. Our commitment to transparency starts with a presumption that all of our information should be made publicly available (and, in the case of data, provided in machine readable form), unless there are legitimate reasons why not - for example, disproportionate cost, personal data or commercially sensitive information which would harm our ability to maximise value for money for fare and tax payers.

We publish operational performance data online. This includes, among other areas, service reliability, passenger volumes, timetables, services operated, location of cycle hire docking stations, asset availability, parking, safety, crime, road collisions, bus collisions, items handled by the Lost Property Office, lift availability and the use of Oyster and contactless payments.

Since our original strategy, we have published new data on:

  • Crowding at Tube stations
  • Walking times between stations
  • Air quality on the Underground
  • Tram services
  • Taxi rank locations
  • Sexual assault offences by Taxi and Private Hire drivers
  • Boundaries of the Congestion Charge and Low Emission Zones
  • Highway boundaries for our Road Network
  • Cycle Superhighway and Quietway routes
  • Our use of Non Permanent Labour
  • Gender pay equality
  • All Freedom of Information responses from requests received since 1 January 2017

We also increased the materials available about how we use and protect the personal information provided by customers and users. We have further improved the accessibility of data and we now publish a schedule each December of all the regular data sets, reports and Board papers to be published in the year ahead. 

As part of the next phase, more data sets will be published on fare evasion (penalty charge notices and prosecutions), electric vehicle charging points, customer boardings, entries and exits across the network and temperature on the Tube.

A dedicated transparency page on the TfL website www.tfl.gov.uk/transparency acts as a portal to this information.

We invite you to respond to the questions below and let us know about areas where you think we can improve.

Have your say

We would like to know what you think about our transparency strategy.

Please give us your views by completing the online survey below by 29 October 2017.

Alternatively, you can:

You can also request paper copies of all the consultation materials and a response form by emailing consultations@tfl.gov.uk, or writing to FREEPOST TFL CONSULTATIONS.



  • All Areas


  • Public
  • Stakeholders
  • Local residents
  • Local businesses
  • Schools
  • London Boroughs
  • Coach Operators
  • Taxi trade
  • Transport for London
  • Taxi customers and other stakeholders
  • Transport for London - staff
  • Train operators


  • Policy