Going cashless on London Trams

Closed 29 Oct 2017

Opened 4 Sep 2017

Results Updated 4 Jun 2018

Following asking people what they thought, Trams will go cashless this summer. The 18 year-old ticket machines across the Tram network will be removed by 16 July 2018.

Fewer than 66 paper tickets a day are bought across the entire Tram network with most customers choosing Oyster or contactless. And this number is continuing to decline.

The report below summarises how we asked people what they thought and their ideas and what we plan to do in response to make the transition as smooth as possible.

The proposal followed the successful introduction of cashless buses in 2014 and all comments or suggestions received from asking people were considered and taken on board as part of the decision.

The ticket machines were installed when the Tram system opened in 2000 and now have such low usage that it is no longer cost effective to maintain them or have them replaced. Because of the convenience and value for money of pay as you go using Oyster and contactless only 0.3% of single tram journeys - fewer than 250 single tickets per day - were made using a ticket bought from a Tram ticket machine last year. Since then this has fallen to 66 tickets a day. This low number now means providing and maintaining ticket machines at every stop is not cost effective and the savings could be better spent on improving the network for all customers.

Any customers who still buy paper tickets will need to switch to Oyster or contactless payment. A paper ticket bought from a ticket machine costs £2.60 whereas the equivalent pay as you go single fare with Oyster or contactless is just £1.50. The Hopper fare means pay as you go customers get unlimited Tram and bus journeys for £1.50 within one hour of touching-in on the first Tram or bus.

We have now begun the formal process to remove the machines. A comprehensive marketing campaign will be launched across the Tram network in the coming weeks to ensure customers are aware of the change before it is introduced in July. Following what people told us we will also be making a number of improvements to Tram stops across the network in the coming months, see the report below for more information.

Since the Oyster card was introduced in 2003 the number of journeys on the Tram network has grown from 20 million to around 29 million in 2016/17.

Files:

Overview

We are seeking your views on our proposal to no longer accept cash payments for paper tram tickets bought from the ticket machines at tram stops, and to remove these ticket machines, which only sell a small number of the more expensive paper tickets every week. This won’t change other ways you pay for your travel such as pay as you go with contactless or an Oyster card, Travelcards or Bus & Tram Passes.

Why We Are Consulting

A single paper ticket purchased from a ticket machine is £2.60. The equivalent pay as you go single fare with contactless or an Oyster card is just £1.50. Only 0.3 per cent of single tram journeys are paid for using a ticket purchased from a ticket machine at a tram stop. This is less than 250 tickets per day. Talking to customers, we know that most people already carry another means of paying for their travel (such as a contactless payment card). As these ticket machines have such low usage and have now reached the end of their useful life, it is no longer cost effective for us to maintain them or have them replaced.

There are a range of alternative ticketing options which offer better value and more convenience than buying paper tickets from a ticket machine. The easiest way to pay for your travel is to pay as you go using contactless or Oyster:

  • The pay as you go single fare using contactless or an Oyster card is £1.50. The equivalent paper ticket from a ticket machine is £2.60
  • With pay as you go, you can benefit from the Hopper fare, which gives a second tram or bus journey for free within one hour of touching in on the first tram or bus journey
  • With pay as you go daily capping, you can make as many journeys as you like in a single day and the amount you pay will be limited
  • If you pay as you go with contactless, you can also benefit from weekly (Monday to Sunday) capping.

To get an Oyster card, you will need to pay a £5 deposit, and then add pay as you go credit or a season ticket before you can travel. You can get an Oyster card from almost 4,000 local shops in London known as Oyster Ticket Stops. You can also get an Oyster card from the Tramlink shop, Tube, London Overground and TfL Rail stations, some National Rail stations, Visitor Centres and Oyster online if you live in the UK.

For more information about ticket options, or to find your nearest Oyster Ticket Stop, visit tfl.gov.uk/fares.

You can speak to us at one of our pop-up stands and have your say below.

Meet the Tram team at one of these public pop-up stands:

16 September in the Whitgift Centre, Croydon

23 September at Beckenham Jnct Tram Stop

30 September in the Centre Court shopping centre by Wimbledon Station

7 October in the Whitgift Centre, Croydon

14 October in the Centre Court shopping centre by Wimbledon Station

21 October at Beckenham Jnct Tram Stop

Updated - 28 October in the Whitgift Centre, Croydon 9am-12noon

 

Please submit your views by Sunday 29 October 2017.

Areas

  • Bromley
  • Croydon
  • Merton
  • Sutton

Audiences

  • Public
  • Stakeholders
  • Local residents
  • Local businesses
  • Schools

Interests

  • Trams
  • Policy
  • Transport Policy