Going cashless on London Trams

Closed 29 Oct 2017

Opened 4 Sep 2017

Overview

We are seeking your views on our proposal to no longer accept cash payments for paper tram tickets bought from the ticket machines at tram stops, and to remove these ticket machines, which only sell a small number of the more expensive paper tickets every week. This won’t change other ways you pay for your travel such as pay as you go with contactless or an Oyster card, Travelcards or Bus & Tram Passes.

Why We Are Consulting

A single paper ticket purchased from a ticket machine is £2.60. The equivalent pay as you go single fare with contactless or an Oyster card is just £1.50. Only 0.3 per cent of single tram journeys are paid for using a ticket purchased from a ticket machine at a tram stop. This is less than 250 tickets per day. Talking to customers, we know that most people already carry another means of paying for their travel (such as a contactless payment card). As these ticket machines have such low usage and have now reached the end of their useful life, it is no longer cost effective for us to maintain them or have them replaced.

There are a range of alternative ticketing options which offer better value and more convenience than buying paper tickets from a ticket machine. The easiest way to pay for your travel is to pay as you go using contactless or Oyster:

  • The pay as you go single fare using contactless or an Oyster card is £1.50. The equivalent paper ticket from a ticket machine is £2.60
  • With pay as you go, you can benefit from the Hopper fare, which gives a second tram or bus journey for free within one hour of touching in on the first tram or bus journey
  • With pay as you go daily capping, you can make as many journeys as you like in a single day and the amount you pay will be limited
  • If you pay as you go with contactless, you can also benefit from weekly (Monday to Sunday) capping.

To get an Oyster card, you will need to pay a £5 deposit, and then add pay as you go credit or a season ticket before you can travel. You can get an Oyster card from almost 4,000 local shops in London known as Oyster Ticket Stops. You can also get an Oyster card from the Tramlink shop, Tube, London Overground and TfL Rail stations, some National Rail stations, Visitor Centres and Oyster online if you live in the UK.

For more information about ticket options, or to find your nearest Oyster Ticket Stop, visit tfl.gov.uk/fares.

You can speak to us at one of our pop-up stands and have your say below.

Meet the Tram team at one of these public pop-up stands:

16 September in the Whitgift Centre, Croydon

23 September at Beckenham Jnct Tram Stop

30 September in the Centre Court shopping centre by Wimbledon Station

7 October in the Whitgift Centre, Croydon

14 October in the Centre Court shopping centre by Wimbledon Station

21 October at Beckenham Jnct Tram Stop

Updated - 28 October in the Whitgift Centre, Croydon 9am-12noon

 

Please submit your views by Sunday 29 October 2017.

Areas

  • Bromley
  • Croydon
  • Merton
  • Sutton

Audiences

  • Public
  • Stakeholders
  • Local residents
  • Local businesses
  • Schools

Interests

  • Trams
  • Policy
  • Transport Policy