Removing the option to pay the charge in shops and petrol stations

Closed 8 Feb 2013

Opened 19 Nov 2012


There are many ways drivers can pay the Congestion Charge, including using cash to pay in advance or until midnight on the day of travel at selected shops and petrol stations.

Over time, the number of customers paying the charge in this way has fallen. Only 6% of charge purchases are now made at retail outlets, as most payments are now made by CC Auto Pay, online, by text messaging or by phone. The retail payment channel is also expensive for TfL to operate.


TfL proposes to close the retail payment channel on 28 June 2013. After this date, drivers would no longer be able to pay the Congestion Charge in shops or petrol stations using cash.


Removing the retail payment channel would reduce the cost of operating the Congestion Charging scheme. Any increase in TfL’s net revenue as a result of the change would continue to be reinvested in improvements to transport in London.

Alternative ways to pay the Congestion Charge

CC Auto Pay is an automated payment system that automatically records the number of days a vehicle travels within the charging zone each month and bills the account holder’s payment card accordingly. Drivers registered for CC Auto Pay avoid fines and pay a reduced daily charge of £9 instead of £10. An annual £10 registration charge per vehicle applies to register for CC Auto Pay.

In addition, drivers can pay online at or pay by phone in advance or by midnight the following charging day.

Drivers can register with TfL to pay by text message before midnight on the day of travel.

Drivers can also pay the charge in advance by post. TfL needs to receive payment 10 days before the date of travel.


  • Barking & Dagenham
  • Barnet
  • Bexley
  • Brent
  • Bromley
  • Camden
  • City of London
  • Croydon
  • Ealing
  • Enfield
  • Greenwich
  • Hackney
  • Hammersmith & Fulham
  • Haringey
  • Harrow
  • Havering
  • Hillingdon
  • Hounslow
  • Islington
  • Kensington & Chelsea
  • Kingston upon Thames
  • Lambeth
  • Lewisham
  • Merton
  • Newham
  • Redbridge
  • Richmond upon Thames
  • Southwark
  • Sutton
  • Tower Hamlets
  • Waltham Forest
  • Wandsworth
  • Westminster


  • Public
  • Stakeholders
  • Local residents
  • Local businesses
  • Schools
  • London Boroughs
  • Coach Operators


  • Congestion charge